Shared Services Poised for Adoption

 In Australian Capital Territory

Management

Shared services poised for adoption

shutterstock ID: 402857011 By vectorfusionart 

With three of four Quality Service Management Offices (QSMOs) advanc­ing their first offer­ings, fed­er­al shared ser­vices efforts have made sig­nif­i­cant progress in the last few months, accord­ing to White House and General Services Administration offi­cials.

“In the last year, there have been three des­ig­na­tions of QSMOs,” GSA Administrator Emily Murphy said in remarks at ACT IAC’s Shared Services Summit on Sept. 16. A fourth des­ig­na­tion is expect­ed soon.

During the summit, lead­ers of QSMOs at GSA, the Treasury Department and the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency said they are close to offer­ing ini­tial ser­vices. A fourth QSMO at the Department of Health and Human Services is near­ing a final approval by the Shared Services Governance Board that reviews oper­a­tional plans, accord­ing to its man­ag­er at the agency.

The QSMO strat­e­gy, Deputy Federal CIO Maria Roat said, takes the long view. “They’re not a one-year thing that may or may not happen. This looks to deliv­er value,” she said, in remarks at the summit.

QSMOs are the Trump admin­is­tra­tion’s con­tri­bu­tion to the fed­er­al gov­ern­men­t’s long run­ning effort to shift fed­er­al agen­cies over to common ser­vices, accord­ing to Robert Shea, nation­al man­ag­ing prin­ci­pal, public policy at Grant Thornton and former asso­ciate direc­tor of the Office of Management and Budget.

“The Bush and Obama admin­is­tra­tions had a more auto­crat­ic ‘you will migrate to shared ser­vices’ ” approach, Shea said on the tele­vi­sion pro­gram Government Matters on Sept. 17.

The QSMO effort, which looks to estab­lish cus­tomer-focused mar­ket­places and stan­dards for common fed­er­al ser­vices that are under con­tin­u­ous assess­ment for their effec­tive­ness, is a “softer approach,” he said.

“The gov­ern­ment over­all has improved its cus­tomer ser­vice cul­ture and expe­ri­ence. That is a major factor dri­ving shared ser­vices under the Trump admin­is­tra­tion,” Shea said.

About the Author


Mark Rockwell is a senior staff writer at FCW, whose beat focus­es on acqui­si­tion, the Department of Homeland Security and the Department of Energy.

Before join­ing FCW, Rockwell was Washington cor­re­spon­dent for Government Security News, where he cov­ered all aspects of home­land secu­ri­ty from IT to detec­tion dogs and border secu­ri­ty. Over the last 25 years in Washington as a reporter, editor and cor­re­spon­dent, he has cov­ered an increas­ing­ly wide array of high-tech issues for pub­li­ca­tions like Communications Week, Internet Week, Fiber Optics News, tele.com mag­a­zine and Wireless Week.

Rockwell received a Jesse H. Neal Award for his work cov­er­ing telecom­mu­ni­ca­tions issues, and is a grad­u­ate of James Madison University.

Click here for pre­vi­ous arti­cles by Rockwell. Contact him at [email protected] or follow him on Twitter at @MRockwell4.

FCW source|articles

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